Frequently Asked Questions

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  • Can I get Commuter Checks in any denomination?
    • Yes. Commuter Checks are available from $10 up to $245 for transit and from $5 to $245 for parking (including cents), per month.
  • Where can I redeem Commuter Checks to buy my transit tickets?
    • In addition to transit agency operated ticket windows, most other outlets that sell local transit tickets accept Commuter Check. Contact your local transit operator for a complete list of locations as these are updated frequently.
  • Does my transit operator accept Commuter Check?
    • We partner with over 500 transit operators, parking and vanpool providers and bicycle shops across the country. If your operator does not participate, call us at 800.531.2828.and we will contact them to enroll. Keep in mind that Commuter Checks cannot be used to pay fare directly; they are used to buy monthly passes, ticket books, and tokens.
  • How do employees use Commuter Check?
    • Employees redeem Commuter Check products for transit tickets, tokens or passes from participating transit operators, commercial parking vendors and vanpool providers. They are conveniently redeemed at staffed sales offices and retail sales outlets for any type of prepaid fare, just like cash payments. However, they cannot be exchanged for cash or used for any purchase other than those specified above.
  • What commuting methods can I use Commuter Check products for?
    • You can use Commuter Check products for public transportation, parking, vanpooling and bicycling.
  • What is the maximum amount I can receive from my employer?
    • $245 per month for transit, and $245 per month for parking.
  • What are commuter benefits?
    • Section 132 (f) of federal tax law allows employees to reduce their commuting costs by up to 40%, while helping employers save 10% or more on payroll taxes. Employees use tax-free dollars (subject to monthly limits) to pay for their commuting expenses and the maximum tax-free discount that can be provided to each employee for transit is $245 per month, and $245 per month for parking.
  • How is my Commuter Check Direct order delivered?
    • Commuter Checks are routinely shipped via UPS and are delivered to the employees home.